Chip: 2005 Utilities/CHIP Utilities 2005.7z/CHIP Utilities 2005.iso/images/seagate.igz/seagate.img/Readme.txt

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README.TXT                                     Revision: 11-DEC-2002
_____________________________________________________________________

Seagate Technology LLC
SeaTools Disc Diagnostic v1.06.02
_____________________________________________________________________
Copyright (c) 2002 by Seagate Technology LLC. All rights reserved.

      Welcome to Seagate's SeaTools Disc Diagnostic Software!

This README file contains important information about Seagate Disc
Diagnostic. Please read this entire file before using this software.

SeaTools Disc Diagnostic includes two major components:

- SEAGATE DIAGNOSTICS
  Two Seagate-specific diagnostic test libraries to determine whether
  your Seagate drive is functioning correctly: DIAGATA.EXE and
  DIAGSCSI.EXE

- GENERIC DIAGNOSTIC
  A comprehensive, easy-to-use diagnostic tool that helps you
  quickly determine what is preventing you from accessing data on
  your desktop, laptop or notebook computer. This test includes a
  Complete Test that will examine the file structures on your
  Seagate disc drive and any non-Seagate disc drive.

Table of Contents
-----------------
 1.  SeaTools Disc Diagnostic System Requirements
 2.  Introduction
 3.  Using SeaTools Disc Diagnostic
 4.  Error Codes
 5.  ATA-Depot for screening quantities of drives.
 6.  Troubleshooting
 7.  Disc Diagnostic Utility v1.06.02 KNOWN LIMITATIONS
 8.  SeaTools Disc Diagnostic Revision History
 9.  USER LICENSE AGREEMENT
 10. Data Recovery Information
 11. Seagate Technology Support Services
 12. Product Return Procedure


=====================================================================

1. SeaTools Disc Diagnostic System Requirements
-----------------------------------------------
* IBM-compatible PC with a 386 or greater processor
* EGA 640 x 480 or greater graphics capability
* 8 megabytes of RAM
* 1.44 megabyte floppy disk drive

=====================================================================

2. Introduction
----------------
Seagate's Customer Service organization strives to be Best In Class
in everything it does. No matter how friendly and efficient we are,
returning a drive for warranty service means system downtime and
inconvenience for you in packing and returning your drive product.
Of the drives returned to Seagate for warranty replacement, a large
percentage are perfectly good drives with "No Problem Found" after
testing. Your drive may be completely healthy. Before you send it
in, it is in your best interest to determine if a replacement drive
is really necessary to solve your problem. This troubleshooting
diagnostic utility will help you make that determination and
possibly save you time and money and preserve your data.

    Some typical reasons for NPFs are:

    * File System Corruption
    * Driver Corruption
    * Broken Master Boot Record
    * Virus Attack
    * Hardware Conflicts

The Seagate SeaTools Disc Diagnostic software is easy to load and
simple to use. The following instructions will help you get the most
out of this new software tool. If you have questions about this or
any other Seagate software or service products, please contact
Seagate at the numbers listed below.

Check http://www.seagate.com often for new and updated versions of
SeaTools Disc Diagnostic software as well as updates to the
"Frequently Asked Questions" (FAQ's) list.  Seagate will continue to
add new features, functions and capabilities to this software.

Seagate Disc Diagnostic is a product of Seagate, a leading provider
of technology and products enabling people to store, access, and
manage information. Seagate is committed to providing best-in-class
products to help people get their information when, where and how
they want it.

The Company is recognized as the world's largest manufacturer of disc
drives, magnetic discs and read-write heads, an innovator in tape
drives, and a leading developer of software for Enterprise Information
Management. Founded in 1979, Seagate can be found around the globe and
on the World Wide Web at www.seagate.com.

=====================================================================

3. Using SeaTools Disc Diagnostic
---------------------------------
Do not remove the SeaTools Disc Diagnostic diskette while the tests
are running. Information from the diskette is used throughout the
testing process.


 A. Run Seagate SeaTools Disc Diagnostic


    1. Shut down your operating system (Example: Windows). Insert
       the SeaTools Disc Diagnostic diskette in your A: drive and
       reboot or power on your computer. The system will boot to the
       ONTRACK Operating System. If your system fails to boot from
       the diskette, see the Troubleshooting section later in this
       file.

    2. The Welcome dialog provides an overview of SeaTools Disc
       Diagnostic. Press [ENTER] to continue to the SeaTools Disc
       Diagnostic menu.


    SeaTools Disc Diagnostic Menu
    -----------------------------

    The menu provides you with the following options:
    * Seagate Short Diagnostic
    * Seagate Extended Diagnostic
    * View Seagate Diagnostic Report File
    * Generic Diagnostic
    * View Generic Diagnostic Report File
    * View README File
    * Generate Drive Return Form
    * View License Agreement
    * Exit

    To make a selection from the menu, highlight the desired option
    and press [ENTER]. To scroll to the option, use the [PageUp],
    [PageDown], [UpArrow] and [DownArrow] keys. NOTE: The same keys
    may be used on any screen throughout the SeaTools Disc
    Diagnostic to scroll when there is more text than will display
    on the screen.


    * Seagate Short/Extended Diagnostic
    -----------------------------------

    1. To diagnose your system, select "Seagate Short Diagnostic"
       from the menu. NOTE: If you run the Extended Diagnostic
       before the Short Diagnostic, the Short Diagnostic will
       automatically be run first.

    2. The SeaTools Disc Diagnostic displays the Seagate hard disc
       drives detected.  If the information is correct, select the
       drive you would like to test or all drives.  If not, press
       F1 for help to explain possible reasons why your drives were
       not detected.  To test the drive(s) that WERE detected, press
       [ENTER] to continue.

    3. The SeaTools Disc Diagnostic performs a test of the selected
       hard disc drive for possible malfunctions.

    4. When the testing is completed, a summary of test results is
       provided. The recommendations provide steps to take for your
       particular situation. Press [ENTER] to return to the menu.


    * View SeaTools Disc Diagnostic Report File
    -------------------------------------------

    1. To view the "seagate.log" SeaTools Disc Diagnostic report
       file generated during testing, select the "View SeaTools
       Diagnostic Report File" option from the menu. The Report File
       provides detailed results of the testing.

    2. After viewing, press [ENTER] to return to the menu.


    * Generic Diagnostic
    --------------------

    1. To diagnose your system, select "Generic Diagnostic" from the
       menu.

    2. A menu of the two possible diagnostic tests is shown - Quick
       Diagnostic or Full Diagnostic. Choose the correct test and
       press [ENTER] to continue.

    3. The Generic Diagnostic displays the hard disc drives detected.
       If the information is correct, select the drive you would like
       to test or all drives.  If not, press F1 for help to explain
       possible reasons why your drives were not detected.  To test
       the drive(s) that WERE detected, press [ENTER] to continue.

    4. The Generic Diagnostic performs a Quick Functional Test of
       each hard drive looking for a head crash or other serious
       malfunction. The test results will be returned as "PASSED,"
       passed with "MINOR ERROR," or "FAILED." If the test "FAILED,"
       the program ends.

    5. The Generic Diagnostic tests the "SMART" status of each ATA
       (IDE) hard drive. SMART stands for Self Monitoring Analysis
       and Reporting Technology, a built-in failure prediction
       method, reports an "ALERT" if a problem has occurred. It
       reports "PASSED" if no problems are found, and "UNSUPPORTED"
       if the hard disc drive does not support SMART.

Steps 6 through 9 are part of the Generic "Full" Diagnostic:

    6. The Generic Diagnostic does a Complete Surface Scan of each
       hard disc drive, returning a status of "PASSED," passed with
       "MINOR ERROR," or "FAILED." The scan typically takes 5 to 30
       minutes depending on the size and speed of your hard disc
       drive. If the test "FAILED," the program ends.

    7. The Generic Diagnostic tests each logical "FAT" (File
       Allocation Table) partition (DOS, Windows, Windows 95,
       Windows NT, OS/2) on your system. Each partition test returns
       "PASSED," passed with "MINOR ERROR," or "FAILED."

    8. When the testing is completed, a summary of the testing is
       provided. The recommendations provide steps to take for your
       particular situation. Press [ENTER] to return to the main
       menu.


    * View Generic Diagnostic Report File
    -------------------------------------

    1. To view the "advlog.txt" report file, select "View Generic
       Diagnostic Report File" from the menu.

    2. After viewing, press [ENTER] to return to the main menu.


    * View README
    -------------

    1. To view the README.TXT file, select "View README" from the
       main menu.

    2. After viewing, press [ENTER] to return to the main menu.


    * Generate Drive Return Form
    ----------------------------

    1. To generate a PRINTME.TXT, select "Generate Drive Return
       Form" from the main menu.

    2. After viewing, press [ENTER] to return to the main menu.


    * View License Agreement
    ------------------------

    1. To view the license agreement, select "View License
       Agreement" from the menu.

    2. After viewing, press [ENTER] to return to the menu.


    * Exit
    ------

    1. To exit, select "Exit" from the menu.

    2. Press [CTRL]-[ALT]-[DEL] to reboot, or power off your system.


 B. To run SeaTools Disc Diagnostic under DOS:

    1. To run it from the C: drive, go to a command prompt, copy the
       contents of the SeaTools Disc Diagnostic diskette into the
       root of your hard drive, and type the following commands:

       copy a:*.* c: [ENTER]
       c:\DiscDiag.bat [ENTER]


=====================================================================

4. Error Codes
--------------

SeaTools Disc Diagnostic may display a variety of error codes
depending on the interface and which test module was running when the
error or status occured.  In some situations when the drive is offline
running a Drive Self Test, the drive gives its own DST result code.

Beginning with the most common:

DiagATA and DiagSCSI test modules
---------------------------------
Short generic test                ATA           SCSI
        No error                  0x10          0x30
        SMART error               0x11          NA
        Defective drive*          0x12          0x32
        Run long generic test     0x13          0x33
        Bad cable                 0x14          0x34
        Device not supported      0x15          0x35
        Drive password protected  0x16          0x36
        Shock damage              0x17          0x37
        Corrupted format*         NA            0x38

Long generic test
        No error                  0x20          0x40
        SMART error               0x21          NA
        Defective drive*          0x22          0x42
        Bad cable                 0x24          0x44
        Shock damage              0x27          0x47
        Corrupted format*         NA            0x48

        Aborted                   0x50          0x70

* "Defective drive" and corrupted formats (sometimes also called 03/31
errors), can often be revived with a data-destructive zero fill data
pattern or a low level format.  This is because today's modern disc
drives contain thousands of spare sectors which are automatically
reallocated if the drive senses difficulty reading or writing.  Since
SeaTools is read-only (data safe) occasionally a problem sector that
has not reallocated to a spare sector can be forced to do so by
writing to that sector.  Spare sector reallocation is a normal
itelligent drive operation.

Zero fill data pattern writing or a low level format are data
destructive operations equivalent to erasing the data off the drive.
The DiscWizard Starter Edition utility has a Zero Fill utility option.
The SCSI host adapter utilities menu should have this low level format
option.

Seagate is not responsible for lost user data.

ATA Drive Self Test (DST)
-------------------------
Off-line data collection status byte values:
        01h Reserved

        02h or 82h      Off-line data collection activity was
        completed without error.

        03h Reserved

        04h or 84h      Off-line data collection activity was
        suspended by an interrupting command from host.

        05h or 85h      Off-line data collection activity was aborted
        by an interrupting command from host.

        06h or 86h      Off-line data collection activity was aborted
        by the device with a fatal error.


Self-test execution status values:
        0h      The previous self-test routine completed without error
        or no self-test has ever been run

        1h      The self-test routine was aborted by the host

        2h      The self-test routine was interrupted by the host with
        a hardware or software reset

        3h      A fatal error or unknown test error occurred while the
        device was executing its self-test routineand the device was
        unable to complete the self-test routine.

        4h      The previous self-test completed having a test element
        that failed and the test element that failed is not known.

        5h      The previous self-test completed having the electrical
        element of the test failed.

        6h      The previous self-test completed having the servo
        (and/or seek) test element of the test failed.

        7h      The previous self-test completed having the read
        element of the test failed.

ATACore test library module
---------------------------
        AtaCore Error 2 in SeqScan


SCSI Drive Self Test (DST)
--------------------------
        0h      Self-test completed without error

        1h      The background self-test was aborted by the
        application client using a Send Diagnostics command with the
        Self-test Code field set to 100b (Abort background self-test).

        2h      The self-test routine was aborted by an application
        client using a method other than a Send Diagnostics command
        with the Self- test Code field set to 100b (e.g., by a task
        management function, by a reset, or by issuing an exception
        command).

        3h      An unknown error occurred while the device server was
        executing the self-test and the device server was unable to
        complete the self-test.

        4h      The self-test completed with a failure in a test
        segment, and the test segment that failed is not known.

        5h      The first segment of the self-test failed.

        6h      The second segment of the self-test failed.

        7h      Another segment of the self-test failed.


=====================================================================

5. ATA-Depot for screening quantities of drives.
   This program is available on www.seagate.com
-------------------------------------------------------------------
ATA-Depot, ATADEPOT.EXE, is useful for testing of multiple drives or
when fast test time speed is a requirement. ATADEPOT is a simple
command line utility that only calls the Seagate-specific diagnostic
test module DIAGATA.EXE. to determine whether your Seagate drive is
functioning correctly.  Test results are saved to the same
ATADEPOT.LOG file.

ATA-Depot has the unique capability of simultaneous testing if the
drives have the DST feature.  If the drive does not have DST, the
drives are tested sequentially.  In addition, ATA-Depot has the
option to Zero Erase good drives in preparation for return to use.
See ATADEPOT.TXT for more detailed instructions.

Usage: AtaDepot <OPTIONS>
OPTIONS:
        SHORT: Run short test.
        LONG:  Run long test.
        NODST: Do not use DST to test DST capable drives.
        ZERO:  Zero fill entire drive.
        ZAP:   Zero fill first 1000 sectors.
        INCPS: Include Drives on the Primary and Secondary
               Controllers.

WARNING!!: ZERO and ZAP options will destroy all data on the drive.
Seagate Technology is not responsible for lost user data.

=====================================================================

6. Troubleshooting
------------------

SeaTools DISC DIAGNOSTIC WILL NOT LOAD

If when you insert the SeaTools Disc Diagnostic diskette in the A:
drive and power on the computer, it does not load SeaTools Disc
Diagnostic, the "boot sequence" may be set to boot to the hard disc
drive first.

To change the boot sequence to boot from the A: drive first, you
must enter the "Setup" or "CMOS Setup" of your computer. Methods for
entering the Setup or CMOS Setup vary depending on your computer's
make and model, but most methods consist of pressing a key or key
sequence during the initial power on boot sequence. To determine
which key or key sequence to press for your computer, watch the
screen closely during boot up for a message like "Press F1 to enter
Setup" or something similar. Nearly all systems will continue on
automatically after a brief period of time if the key is not
pressed, so act quickly. You may have only a few seconds to find and
press the appropriate key or key sequence.

The most common keys or key sequences to enter setup are:
- [DELETE]
- [F1]
- [F2]
- [CTRL]-[ALT]-[S]
- [CTRL]-[ALT]-[ESC]
- [CTRL]-[ALT]-[ENTER]

NOTE: Some computers that use the "[CTRL]-[ALT]-[___]" sequences
must be at a prompt before pressing the keys. If you are unsure
about how to enter the setup, see the owner's manual for your
computer or seek assistance from your computer manufacturer or the
store where you purchased the computer.


DISKETTE READ ERRORS:

- If your receive an error message "Seagate Disc Diagnostic could
  not read strings from the diskette," make sure the diskette is
  still in the diskette drive. If the message persists, there may be
  an error on the diskette. Create a new SeaTools Disc Diagnostic
  diskette and run the tests again.


DISKETTE WRITE ERRORS:

- The diskette may not have enough free space to write to a report
  file. Normally this would only happen if the SeaTools Disc
  Diagnostic has created a large number of report files. If this is
  the case, delete some of the report files or copy them to another
  diskette and run the tests again.

- The diskette may have a bad sector which cannot be written to. If
  this is the case, create a new SeaTools Disc Diagnostic diskette
  and run the tests again.

  NOTE: You may continue the diagnostic with this condition,
  however, no report file will be generated.


If you call to report problems to Seagate Technology, please provide
as much information as possible. If you can, please provide the
following details:

1. When does the problem occur?

   On boot up of the ONTRACK Standalone Operating System?
   During the hard disc drive tests?
   After exiting SeaTools Disc Diagnostic?

2. Can the problem be recreated? If so, please outline the steps
   necessary to recreate it.

3. What is your system configuration?  List the details about your
   system as tested.

  Make, model, processor and system memory
  Hard disc drives (internal and external) connected to the system,
    including make, model, size, and type
  Make and model of hard disc drive controllers
  Make and model of the video adapter
  Additional adapter cards, including sound and multimedia
  Peripherals attached, (mouse, tape backup, printer, and so on)

=====================================================================

7. SeaTools Diagnostic Version 1.06.02 KNOWN LIMITATIONS
--------------------------------------------------------

  * SeaTools Disc Diagnostic may not find or access hard disc drives
    when CMOS is set to "none" for those drives.

  * File structure tests are currently not compatible with NTFS or
    HPFS partitions.

  * File structure tests are not performed on structures inside a
    compressed volume.

  * File structure tests may not be compatible with security or data
    encryption software.

  * Some SCSI Host Adapters do not have DOS mode ASPI device drivers
    available.  Seagate's DIAGSCSI test requires the ASPI support to
    run.  If Windows is still operational, it may be loading WinASPI
    support.  If this is true, you may be able to open a MS-DOS prompt
    box and run STRUN DIAGSCSI as described in section 4 above.

  * SMART errors on drives less than 2GB may be invalid. The drive
    may still be a very good drive.  The early implementations of
    SMART problem detection technology on ATA drives were not as
    refined as today's testing techniques.  If your drive is less than
    2GB in capacity, please also run the Generic tests to verify all
    sectors on the drive.

For the latest information and FAQ's visit http://www.seagate.com

=====================================================================

8. SeaTools Disc Diagnostic Revision History
--------------------------------------------
    v1.01.13   24-Sep-1999    Initial public release
    v1.01.14   26-Jan-2000    Support for Drive Self Test (DST)
                              added.  STrun v1.3 utility added.
    v1.02.06   01-Jun-2000    DIAGATA v3.02.601 test module updated
                              to add Promise Technology and High-
                              Point ATA host adapter support.
                              Optional Legacy test on DST capable
                              drives. Bad Cable or Connections test
                              added. Verbose log file with estimated
                              performance measurements.  Newer
                              LoadASPI.com SCSI driver detector.
                              ATA-Depot v1.03.601 utility added. See
                              ATADEPOT.TXT for usage.
    v1.03.05   27-Oct-2000    Multi-language release: English, German,
                              French, Spanish
    v1.05.03   07-Feb-2001    Underlying boot OS updated to Caldera
                              DR-DOS 7.  This version exits to A:>
                              which will allow user to run  many other
                              types of DOS based utils like UATA100.
                              No functional differences to test
                              modules in this release.
    v1.05.04   08-Feb-2002    Generic tests adjusted to allow single
                              drive tests.  Boot sector anomoly test
                              added to help troubleshoot non-booting
                              drives.
    v1.05.08   05-Mar-2002    Updated DDO to support ATA>137GB.
                              Fixed CD-ROM boot support. Changed how self-extracting exe file gets expanded to speed up the boot. Fixed system with all Seagate drives (ATA and SCSI) and added hint to skip tests (ALT-F1) during the full generic diagnostic (in all languages). Fixed system with a non-Seagate SCSI drive as first identified drive and Seagate SCSI drive as second identified drive (was not displaying the Seagate drive).


=====================================================================

8. USER LICENSE AGREEMENT

THIS IS A LEGAL AGREEMENT BETWEEN YOU, SEAGATE TECHNOLOGY LLC AND
KROLL ONTRACK INC (COLLECTIVELY "SEAGATE") REGARDING SOFTWARE WHICH
YOU MAY DOWNLOAD ("SOFTWARE").  PLEASE READ IT CAREFULLY.  BY CLICKING
THE  "I ACCEPT" BUTTON AND DOWNLOADING THE SOFTWARE, YOU INDICATE YOUR
AGREEMENT TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS
AGREEMENT.  IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS, YOU
SHOULD EXIT THIS PAGE AND, IF YOU RECEIVED A CD CONTAINING THE
SOFTWARE, RETURN THE SOFTWARE AND ACCOMPANYING DOCUMENTATION TO
SEAGATE.

1. License Grant.  Seagate grants to you a personal, nonexclusive
license to use one copy of the Software for testing your
hard-drive(s) on a single computer.  You are obtaining no rights in
the Software except those given in this limited license.

2. Ownership.  The Software is owned by Seagate and/or its
suppliers. The Software is protected by United States copyright laws
and international treaty provisions.  YOU MAY NOT REVERSE ENGINEER,
REVERSE COMPILE OR DISASSEMBLE THE SOFTWARE.  You may not remove,
alter or destroy any copyright, proprietary or confidential notices
placed on the Software or the documentation.  You may copy the
Software solely to make one backup or archival copy.  You may not
copy the documentation.

3. No Transfers.  You may not sublicense the Software.  You may not
transfer the Software to a third party unless you cease all use of
it, transfer all copies of it and accompanying Documentation, and
the transferee agrees to be bound by the terms of this Agreement.

=-------------------------------------------------------------------=
| 4. NO WARRANTIES. THE SOFTWARE AND ANY RELATED DOCUMENTATION ARE  |
| PROVIDED TO YOU "AS IS." SEAGATE MAKES NO WARRANTIES, EXPRESS OR  |
| IMPLIED, AND EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, ORAL OR     |
| WRITTEN, TERMS, CONDITIONS, AND WARRANTIES, INCLUDING BUT NOT     |
| LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A  |
| PARTICULAR PURPOSE, AND NONINFRINGEMENT.  WITHOUT LIMITING THE    |
| ABOVE YOU ACCEPT THAT THE SOFTWARE MAY NOT MEET YOUR              |
| REQUIIREMENTS, OPERATE ERROR FREE, OR IDENTIFY ANY OR ALL ERRORS  |
| OR PROBLEMS, OR DO SO ACCURATELY.  This Agreement does not affect |
| any statutory rights you may have as a consumer.                  |
=-------------------------------------------------------------------=
| 5. LIMITATION ON LIABILITY.  IN NO EVENT SHALL SEAGATE BE LIABLE  |
| TO YOU, YOUR CUSTOMERS, OR OTHER USERS, FOR ANY DIRECT            |
| CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OF ANY    |
| KIND ARISING OUT OF THE LICENSE OF, USE OF, OR INABILITY TO USE   |
| THE SOFTWARE, INCLUDING WITHOUT LIMITATION DATA LOSS, EVEN IF     |
| SEAGATE OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF  |
| SUCH DAMAGES.  IN NO EVENT SHALL SEAGATE'S LIABILITY EXCEED THE   |
| LICENSE FEE PAID BY YOU OR $1.  THIS LIMITATION OF LIABILITY AND  |
| RISK IS REFLECTED IN THE PRICE OF THE SOFTWARE.   SOME            |
| JURISDICTIONS DO NOT ALLOW FOR LIMITATIONS ON CONSEQUENTIAL       |
| DAMAGES.                                                          |
=-------------------------------------------------------------------=

6. Term.  Seagate may immediately terminate this Agreement and the
license it grants if you fail to comply with any material term or
condition. Upon such termination you must immediately cease using
the Software and must follow Seagate's instructions regarding return
of the Software. ALL DISCLAIMERS HEREIN SHALL SURVIVE TERMINATION.

7. Access Outside the United States. You may not download or
otherwise export or re-export the Software or any underlying
information or technology (or direct product thereof) except in full
compliance with all United States and other applicable laws and
regulations. In particular, but without limitation, none of the
Software or underlying information or technology (or direct product
thereof) may be downloaded or otherwise exported or re-exported into
(or to a national or resident of) (i) Cuba, Libya, North Korea,
Iran, Iraq, or Rwanda or (ii) any Group D:1 or E:2 country (as
specified in Supplement No. 1 to Part 740 of the US Export
Administration Regulations, or any successor thereto). This Section
7 shall survive any termination of this Agreement.

8. Miscellaneous.  This is the entire Agreement between you and
Seagate, and supersedes any prior agreement, whether written or
oral, relating to the subject matter of this Agreement.  The parties
disclaim the application of the United Nations Convention on the
International Sale of Goods. The parties agree that the law of
California, USA, excluding its conflict of law rules, shall govern.
Any lawsuit involving this Agreement must be brought in a court in
California, and you hereby consent to jurisdiction in California.
If any provision of this Agreement is ruled invalid, such invalidity
shall not affect the validity of the remaining portions of this
Agreement.

Seagate is a Delaware Limited Liability Company with its primary place
of business located at 920 Disc Drive, Scotts Valley, CA 95066.
Kroll Ontrack Inc is a Minnesota corporation with its primary place of
business located at 6321 Bury Drive, Suite 15-21, Eden Prairie, MN
55346.

(C) 1999-2002 Seagate Technology LLC. End of User License Agreement.

=====================================================================

9. Data Recovery Information
----------------------------
If you cannot access the data on the drive and need data recovery
services, data recovery service providers may be located on the
Internet using major search engines or by referencing your local
classified telephone directory.

Seagate does not perform any data recovery services, nor does
Seagate endorse or warrant the services of any specific data
recovery company. Nevertheless, one independent data recovery
service provider is Ontrack Data Recovery Inc. with offices in
the following locations:

    USA      (Tel [phone] or [phone])
    England  (Tel [phone]
    Germany  (Tel [phone])
    France   (Tel [phone])
    Japan    (0120-413-374 or [phone])

    Call toll free in Europe at 00 800 10 12 13 14

    Ontrack's Internet web site is www.ontrack.com.

This information is provided solely for your information only.
=====================================================================

10. Seagate Technology Support Services

Online Services
---------------

Internet
www.seagate.com for information about Seagate products and services.
Worldwide support is available 24 hours daily by e-mail for your disc
or tape questions.

Presales Support:
Disc: www.seagate.com/support/email/email_presales.html  or
[e-mail].
Tape: www.seagate.com/support/email/email_tape_presales.html  or
[e-mail].

Technical Support:
Disc: www.seagate.com/support/email/email_disc_support.html  or
[e-mail].
Tape: www.seagate.com/support/email/email_tape_support.html  or
[e-mail].

Reseller Marketplace
Reseller Marketplace is the storage industry's first collaborative, e-
commerce marketplace offering resellers the fastest, most efficient
online purchasing process for Seagate storage solutions. The Reseller
Marketplace at marketplace.seagate.com, an exclusive service for US
resellers participating in the Seagate Partner Program (SPP), is
designed to streamline the purchasing process of Seagate solutions and
provide unprecedented value to Seagate's resellers through real-time
pricing and availability, fast and easy comparison shopping, and
seamless integration with key distributors for a one-stop shopping
experience.

For support, questions and comments:
reseller.seagate.com/benefits/T1.html or 1-877-271-3285 (toll-free) 9
A.M. to 7 P.M. (eastern time) Monday through Friday.

Tape Purchases - US customers can purchase Seagate data cartridges,
tape supplies, accessories and select Seagate tape drive products 24
hours daily at buytape.seagate.com.

Automated Services
------------------

SeaFONE(R) (1-800-SEAGATE) is Seagate's toll-free number
(1-800-732-4283) to access our automated self-help services. Using a
touch-tone phone, you can find answers to service phone numbers,
commonly asked questions, troubleshooting tips and specifications for
disc drives and tape drives 24 hours daily. International callers can
reach this service by dialing [phone].

SeaFAX(R)  (1-800-SEAGATE) is Seagate's automated FAX delivery system.
Using a touch-tone phone, you can obtain technical support information
by return FAX 24 hours daily.

Presales Support
----------------

Presales Support - Our Presales Support staff can help you determine
which Seagate products are best suited for your specific application
or computer system.

Technical Support
-----------------

Technical Support - If you need help installing your drive, consult
your dealer. Dealers are familiar with their unique system
configurations and can help you with system conflicts and other
technical issues. If you need additional help, you can talk to a
Seagate technical support specialist. Before calling, note your system
configuration and drive model number (ST####).

SeaTDD(TM) ([phone]) is a telecommunications device for the deaf
(TDD). You can send questions or comments 24 hours daily and exchange
messages with a technical support specialist from 8:00 A.M. to 11:45
A.M. and 1:00 P.M. to 6:00 P.M. (central time) Monday through Friday.

Customer Service (CSO)
----------------------

Warranty Service - Seagate offers worldwide customer support for
Seagate drives. Seagate direct OEM, Distribution and System Integrator
customers should contact their Seagate service center representative
for warranty information. Other customers should contact their place
of purchase.

Authorized Service Centers - If you live outside the US, you can
contact an Authorized Service Center for service.

_____________________________________________________________________

USA/Canada/Latin America Support Services
-----------------------------------------

Presales Support
Call Center   Toll-free        Direct dial         FAX
Disc:       1-877-271-3285    [phone]     [phone]
Tape:       1-800-626-6637    [phone]     [phone]

Technical Support (SeaFONE)
1-800-SEAGATE or [phone] (for specific product phone number)
FAX:  Disc: [phone]; Tape: [phone]

SeaFAX  1-800-SEAGATE
SeaTDD  [phone]

Warranty Service
Call Center      Toll-free        Direct dial    FAX / Internet
USA, Mexico and 1-800-468-3472  [phone] [phone]
Latin America

Canada
     Memofix*   1-800-636-6349  [phone] [phone]
                                                www.memofix.com
     Adtech*    1-800-624-9857  [phone] [phone]
                                                www.adtech1.com
Brazil
     MA Centro de    -          [phone] [phone]
     Serviτos*                           e-mail: [e-mail]

* Authorized Service Centers

_____________________________________________________________________

European Support Services
-------------------------

For European customer support, dial the toll-free number for your
specific country for presales support, technical support, SeaFAX and
warranty service.

If your country is not listed here, dial our European call center at
[phone] from 8:30 A.M. to 5:00 P.M. (European central time)
Monday through Friday. The European call center is located in
Amsterdam, The Netherlands.

Call Center
Austria         0 800-20 12 90
Belgium         0 800-74 876
Denmark         80 88 12 66
France          0 800-90 90 52
Germany         0 800-182 6831
Ireland         1 800-55 21 22
Italy           800-790695
Netherlands     0 800-732 4283
Norway          800-113 91
Poland          00 800-311 12 38
Spain           900-98 31 24
Sweden          0 207 90 073
Switzerland     0 800-83 84 11
Turkey          00 800-31 92 91 40
United Kingdom  0 800-783 5177

FAX Services-All European Countries
Presales/Technical Support/     [phone]
Warranty Service

_____________________________________________________________________

Africa/Middle East Support Services
-----------------------------------

For presales, technical support, warranty service and FAX services in
Africa and the Middle East, dial our European call center at
[phone] from 8:30 A.M. to 5:00 P.M. (European central time)
Monday through Friday, or send a FAX to [phone]. The European
call center is located in Amsterdam, The Netherlands.

_____________________________________________________________________

Asia/Pacific Support Services
-----------------------------

For Asia/Pacific presales and technical support, dial the toll-free
number for your specific country. The Asia/Pacific toll-free numbers
are available from 6:00 A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M.
(Australian eastern time) Monday through Friday.  If your country is
not listed here, direct dial one of our technical support locations.

Call Center     Toll-free          Direct dial      FAX
Australia       1800-14-7201       -                -
China           -                  -                [phone]
Hong Kong       800-90-0474        -                [phone]
Indonesia       001-803-1-003-2165 -                -
Japan           -                  -                [phone]
Malaysia        1-800-80-2335      -                -
New Zealand     0800-443988        -                -
Singapore       800-1101-150       [phone]     [phone]
Taiwan          -                  [phone] [phone]
Thailand        001-800-11-0032165 -                -

Warranty Service
Call Center     Toll-free          Direct dial      FAX
Asia/Pacific    -                  [phone]     [phone]
Australia       1800-12-9277       -                -
Japan           -                  [phone]  [phone]

Contact Information Rev 6.4, 09-Nov-2001

=====================================================================

11. Product Return Procedure
----------------------------

Service by Seagate
------------------
A. Seagate Disc or Tape Drive Return Procedure
B. Shipping and Handling Information - Packaging Instructions
C. Seagate Approved Packaging
D. Limited Warranty
E. Service Warranty Terms


A. Seagate Disc or Tape Drive Return Procedure
----------------------------------------------
Seagate offers comprehensive worldwide customer support for all
Seagate disc and tape drives both online and through our regional
Seagate Customer Service Centers and Authorized Service Providers
(see "Seagate Technology Support Services" section, above). Drive
return procedures can vary by geographical location and are subject
to current International Trade Regulations.

1. Before you return a disc or tape drive for warranty service,
   verify whether a replacement drive is necessary to solve the
   problem you are experiencing. If so, contact your place of
   purchase; if they have an exchange policy, it may be your most
   convenient solution.

2. Read the appropriate Seagate Warranty Statement for new or
   replacement products (see "Service Warranty Terms" section, below).

3. Know your Seagate product model number and serial number.  Your
   PRINTME.TXT file has this information.  Otherwise, see the label
   on the top of the drive.

4. Verify the warranty status of the drive you wish to return. If
   the product is still under warranty, obtain an RMA (step 5). If
   the warranty is expired, contact a local service facility, a
   Seagate Service Center Representative, or an Authorized Service
   Provider. If Seagate records indicate that the warranty is
   expired and you believe this is incorrect, contact your place of
   purchase or a Seagate Service Center Representative.

5. Obtain an RMA. To obtain an RMA online, use the Warranty
   Validation application at
   www.seagate.com/support/supporttop.html. It will lead you into
   the RMA request application. As an alternative, you can email
   your PRINTME.TXT file to [e-mail]. To obtain an
   RMA by phone or fax, contact an Authorized Service Center (see
   "Seagate Technology Support Services" section above).

6. Obtain a "ship to" address. Service Centers are located
   throughout the world. The ship to address of the facility nearest
   you will be included with the RMA.

7. Package and return the drive. IMPROPER PACKAGING WILL VOID THE
   WARRANTY. Be sure to read the Shipping and Handling Information
   (below). Your original drive will NOT be returned to you, so be
   sure to backup any data you wish to keep and return only the bare
   drive. If you are unable to retrieve needed data, you may want to
   consider data recovery services.

Once Seagate Technology receives your drive for service, Seagate will
ship you a replacement drive. You may check the status of your
replacement drive RMA shipment online or by contacting a Seagate
Service Center Representative to obtain that information.


B. Shipping and Handling Information - Packaging Instructions
-------------------------------------------------------------
1. When you return a drive for replacement, all data and software
   will be lost. The replacement drive will be low-level formatted.
   If you need the data on the drive and do not have a backup copy,
   you may want to consider data recovery services before shipping
   the drive to Seagate for replacement.

2. Remove all accessories or spare parts and return only the bare
   drive! Accessories include, but are not limited to, side rails,
   manuals, removable media, cables, mounting brackets, face plates,
   and controller cards. Accessories will not be returned.

3. Enclose the drive in an anti-static container. If packaging more
   than one drive, use a separate bag for each drive.

4. Secure the drive in Seagate approved packaging. Use 2-inch thick
   foam rubber in a corrugated box. Multiple drives in a single box
   should be packaged with foam rubber between each drive. Do NOT
   use foam packing pellets, bubble wrap, or newspaper. (See Seagate
   Approved Packaging section, below.)

5. Write the RMA number on the outside of each box.

6. A shipping address will be given to you along with the RMA
   number. Ship the drive to the address provided using the carrier
   of your choice. You should choose a carrier with the ability to
   trace the shipment. Seagate Technology will not be responsible
   for shipments for which the carrier cannot provide proof of
   delivery.


C. Seagate Approved Packaging
-----------------------------
Shipping a drive in an unapproved container voids the warranty.  Any
product returned to Seagate must be properly packaged in the
original box or a Seagate-approved container to prevent physical and
electrical damage while in transit. FAILURE TO PROPERLY PACKAGE THE
DRIVE WILL VOID THE WARRANTY.

What is Seagate Approved Packaging?

   We recommend you ship your drive in its original box and packing
   materials, which you should always keep for storing and shipping
   purposes. If you do not have your original packaging materials,
   use 2-inch thick foam rubber in a corrugated box. Multiple drives
   in a single box should be packaged with foam rubber between each
   drive. Do NOT use foam packing pellets, bubble wrap, or newspaper.

Where can I get Seagate Approved Packaging?

   Seagate does not separately sell packaging materials. While
   Seagate does not endorse any one third party vendor, companies
   that provide packaging materials can be found at:

   Western Industries - For additional information, see
   https://www.wicokc.com/orderform/seagate.html

   SiongBee - For additional information, see
   https://www.siongbee.com/sgorder.nsf


Disclaimer: All packaging vendors mentioned in this message are
independent of Seagate Technology LLC; Seagate makes no warranty,
implied or otherwise, regarding the performance or reliability of
these companies or their products. This information is provided, as
is, solely for your information. To obtain product specifications
and warranty information, please contact the respective vendor
directly.


D. Limited Drive Warranty ("Products")
--------------------------------------
Beginning on the date of shipment to its direct customer and
continuing for the published warranty period, Seagate represents
that the Products are new or, if they contain remanufactured or used
components, are the equivalent of new in performance and reliability
and warrants that each Product failing to function properly under
normal use, due to a defect in materials or workmanship or due to
nonconformance to the published specifications, will be repaired or
exchanged, at Seagate's option and expense. Customer should obtain a
Return Material Authorization ("RMA") number from their point of
purchase or from Seagate prior to returning the nonconforming
Product freight prepaid. Seagate will pay for transporting the
repaired or exchanged Product to Customer. Repaired or exchanged
Product will be warranted for a period of ninety (90) days for Disc
Products and six (6) months for Tape Products from the date of
shipment by Seagate, or the remainder of the original warranty,
whichever is the longer. This Limited Warranty extends to Seagate's
direct customer only and is not assignable or transferable. Seagate
makes no representation, warranty or guaranty, express or implied
regarding the Products except its standard form of limited warranty
("Limited Warranty"). Seagate may in its sole discretion modify its
Limited Warranty at any time and from time to time.

DRIVE PRODUCT WARRANTY DISCLAIMER
EXCEPT AS SET FORTH IN WRITING IN THE LIMITED WARRANTY, SEAGATE
MAKES NO PERFORMANCE REPRESENTATIONS, WARRANTIES, OR GUARANTEES,
EITHER EXPRESS OR IMPLIED, ORAL OR WRITTEN, WITH RESPECT TO ITS
PRODUCTS, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY (A) OF
MERCHANTABILITY, (B) OF FITNESS FOR A PARTICULAR PURPOSE, OR (C)
ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING, OR USAGE OF
TRADE.

IN NO EVENT SHALL SEAGATE BE LIABLE FOR COSTS OF PROCUREMENT OF
SUBSTITUTE GOODS BY ANYONE OR FOR LOSS OF DATA, NOR WILL IT BE
LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR OTHER
DAMAGES ARISING OUT OF THE PURCHASE, USE OR PERFORMANCE OF THE
PRODUCT, AND WHETHER OR NOT IT HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. THE FOREGOING ALLOCATION OF RISK IS REFLECTED IN
THE PRICE OF THE PRODUCT.


E. Repair Warranty Terms
------------------------
All Seagate repaired disc products are warranted for 90 days or the
balance of your original warranty, whichever is greater. All Seagate
repaired tape products are warranted for six months or the balance
of your original warranty, whichever is greater. Customer shall be
responsible for saving or backing up data contained in any Product
returned to Seagate for in-warranty or out-of-warranty repairs or
service.

DISCLAIMER: SEAGATE SHALL HAVE NO RESPONSIBILITY FOR DATA AND SHALL
HAVE NO LIABILITY ARISING OUT OF ANY DAMAGE TO OR LOSS OF DATA WHILE
THE PRODUCT IS IN SEAGATE'S POSSESSION.

If you require assistance with data recovery, you may obtain
information about recovery services from the world wide web.

THANK YOU

-=EOF: README.TXT=-